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Returns & refunds

Last updated September 2026

We want you to be happy with what arrives. This page sets out exactly what can be returned and what cannot, so there are no surprises.

What we will always put right

Contact us within 48 hours of delivery if:

  • the parcel arrived damaged, leaking or with broken seals;
  • you received the wrong product or the wrong quantity;
  • the product is past, or close to, its best-before date;
  • the product is visibly spoiled.

Send us photographs of the product and the outer packaging along with your order reference. We will replace the item or refund it in full, including the delivery charge, and we will not ask you to ship it back at your own cost.

What we cannot accept back

These are food and consumable products, so for hygiene and food-safety reasons we cannot accept returns of:

  • any item whose seal has been opened or broken, unless it is faulty;
  • products reported more than 48 hours after delivery;
  • items damaged by storage after delivery — honey and jaggery in particular need a cool, dry place away from direct sunlight.

Things that are not faults

Some natural variation is normal and is not a defect:

  • Honey crystallising or setting solid. This is what raw, unpasteurised honey does in cooler weather. Stand the closed jar in warm water for a few minutes and it will liquefy again.
  • Colour, aroma and thickness varying between batches.These are wild-harvested and single-origin, so they differ with the season and the forage.
  • Jaggery softening or drawing moisture. Unrefined jaggery is hygroscopic; keep it airtight.

How to start a return

  1. Email beyondherba7@gmail.com or message us on WhatsApp within 48 hours of delivery.
  2. Include your order reference and photographs of the product and packaging.
  3. We will respond within 2 business days with next steps.

Refunds

Approved refunds are issued to the original payment method. We initiate the refund within 2 business days of approving it; your bank or card issuer then typically takes a further5–7 business days to credit it. That second period is controlled by your bank, not by us.

For cash-on-delivery orders we will ask for bank details to make the refund by direct transfer.

Contact

Beyond Herba · FSSAI Licence 21525002000513
Saifee Burhani Park, Anjeer Wadi, Thakkar Estate, Byculla, Mazgaon, Mumbai, Maharashtra 400010, India