Cancellation policy

Cancelling before dispatch

You can cancel an order at no cost at any point before it is handed to the courier. In practice that means within roughly 24 hours of placing it, since we pack and dispatch within 1–2 business days.

To cancel, email beyondherba7@gmail.comor message us on WhatsApp with your order reference. We will confirm the cancellation in writing.

After dispatch

Once a parcel is with the courier we cannot recall it. If you no longer want the order, refuse the delivery and it will come back to us; we will then refund the order value less the delivery charge actually incurred. If you have already accepted delivery, ourreturns policy applies instead.

Refunds on cancellation

Cancellations approved before dispatch are refunded in full, including any delivery charge. We initiate the refund to the original payment method within 2 business days; your bank then typically takes 5–7 business days to credit it.

Cancellations by us

Occasionally we may need to cancel an order ourselves — most often because an item is out of stock, because a wild-harvested batch did not pass our own check, or because we cannot deliver to your PIN code. If that happens we will contact you first and offer a replacement, a partial fulfilment or a full refund. You will never simply be left waiting.

Hamper and bulk orders

Hampers and bulk orders are assembled to order and often personalised, so they are treated differently: they can be cancelled free of charge until we confirm the order into production, and the terms of each quote state that point explicitly. After that, cancellation terms are as set out in your quote.

Contact

Beyond Herba · FSSAI Licence 21525002000513
Saifee Burhani Park, Anjeer Wadi, Thakkar Estate, Byculla, Mazgaon, Mumbai, Maharashtra 400010, India